Introduction

Cyan Jewel ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our silver gemstone jewelry products, whether online or through other sales channels worldwide. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

Personal Data

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit card details and other payment-related information.
• Account Information: Username, password, and other account-related details.
• Transaction Information: Details of products purchased, date and time of purchase, order number, and purchase history.
• Communication Information: Information you provide when you contact us with questions or concerns or participate in surveys or promotions.

Non-Personal Data

We may also collect non-personal information which does not directly identify you. This may include:

• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services.

How We Use Your Information

We use the information we collect in the following ways:

• To Process Transactions: To process your purchases, manage orders, and deliver products to you.
• To Communicate With You: To send you updates about your order, respond to your inquiries, and provide customer support.
• To Improve Our Services: To analyze and understand how our website is used, and to enhance the user experience.
• Marketing: To send you promotional offers and updates about our products and services, where you have consented to receive such communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, and marketing assistance.
• Legal Obligations: We may disclose your information if required by law, or in response to a valid request by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure or error-free. Please ensure you take appropriate steps to protect your own information, such as keeping your account login details confidential.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to your personal data and ask how it is being used.
• Correction: You can request corrections to any inaccuracies in your personal data.
• Deletion: You can request the deletion of your personal data under certain circumstances.
• Objection: You can object to the processing of your personal data for direct marketing purposes.
• Restriction: You can request that we limit the processing of your personal data in certain situations.
• Portability: You can request a copy of your personal data in a commonly used format.

To exercise any of these rights, please contact us at [contact email].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website. Your continued use of our website and services after such changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cyan Jewel
SB-161 Mahatma Gandhi Road Bapu Nagar,
Jaipur, Rajasthan, 302015
India
Email: info@cyanjewel.com
Phone: +917023611141

Last updated: [7th November 2024]