Return, Refund and Cancellation Policy

Return, Refund, and Cancellation Policy

At Cyan Jewel, we strive to provide our customers with high-quality silver gemstone jewelry and exceptional service. Please read our policies carefully to understand the terms and conditions regarding purchases, cancellations, returns, and refunds.

1. Return Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@cyanjewel.com with details of the product and the defect. You can send the item you consider defective to:

Cyan Jewel
502, SB-161 Mahatma Gandhi Road,
Bapu Nagar, 302015
Jaipur Rajasthan, India

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

2. Refund Policy

No refunds will be issued for any products once the order has been processed and shipped. Please ensure that you review your order carefully before finalizing your purchase. In the rare event that you receive a defective product, a replacement will be provided as per our Return Policy.

3. Cancellation Policy

Order Cancellation:

  • You may cancel an order within 24 hours of placing it. To cancel an order, please contact us at info@cyanjewel.com with your order number and a request for cancellation.
  • If 24 hours have passed since you placed your order, we cannot cancel your order as it will have already been processed.

Partial Cancellations:

  • Partial cancellations of an order are not permitted. If you wish to cancel part of your order, the entire order must be cancelled within the 24-hour window, and a new order can be placed for the desired items.

4. Contact Us

If you have any questions about our Return, Refund, and Cancellation Policy, please contact us:

Thank you for shopping with Cyan Jewel. We appreciate your understanding and support.